"capital one no hassle home loans are really NO HASSLE!!!"

5 stars

This was truly an enjoyable experience for us! when they say no hassle ... they mean it! all I had to do was go online, fill out a credit ap, fax or email all verifying paperwork, few conversations over the phone. That was it!! we closed inn about 2 weeks, with cash in our pockets, a cheaper interest rate and it was awesome! We closed in our house at a time that was convenient to us. we did not have to take off work and go sit in a lawyers office or a bank for hours while signing millions of pages of papers. it took only about 30 min to an hour, at about 9 pm at our house!! How easy is that???

Capital One Home Loans is recommended by user

"Capital One, "Time is of the essence" in real estate."

1 star

Follow-up. Capital One should stick to auto loans and credit cards. I have one of each with them and they're great. Because in those businesses, a missed credit card payment means a mere surcharge. And a missed auto loan check means the buyer will wait a few more days before driving off in a new vehicle. However, in the home mortgage business, a missed deadline means movers / shippers need to be rescheduled at great cost, and the buyer's life is suddenly ground to a halt without a place to move into. Capital One Home Mortgage, this has been a train wreck. As I predicted in my previous review, Capital One Home Mortgage was days away from missing escrow closing date. Today is the escrow closing date, and I have no keys in my hand. To my surprise, I explained to the Capital One Home Mortgage loan consultant that they were going to miss the escrow close date, and yet each time their loan consultant replied something to the effect of, "No, no, we're still steaming full speed ahead with the intent to close on the 30th". That was on the 29th by the way, and they still hadn't received the appraisal yet from the 2nd appraisal they ordered for the weekend. The usual advice is to never trust a loan consultant, and that is good advice. Why is it that the same voicemail for the same person answers every time I call Capital One Home Mortgage's number? I know they have more than one home loan consultant. Fire my current one and put someone in charge who knows how to handle real estate. For crying out loud I understand these people are based in Kansas and know nothing about a genuine real estate market such as San Diego, but a freakin' deadline is a DEADLINE. You shouldn't be asking me for last minute details the day before closing. Stringing me along to keep my business is simply deception. I'll talk to a real estate attorney.

Capital One Home Loans is not recommended by user

"Apparently deadlines mean nothing to them."

1 star

Capital One Home Loans advertises "Close in 10 days or less". Having transferred cross country and paying a daily hotel rate, I chose a lender that was "fast" to the best of my ability. I set an escrow closing date for the 30th of April, leaving almost a month in the worst case scenario. Well it is the 24th, with only 3 business days till closing date, and still no final loan documents have been transmitted from Capital One to the escrow/title company. It does not appear that Capital One understands how home loans work or the need to expedite in order to meet deadlines. Not only do they not live up to their advertisement of "Close in 10 days or less" they are three business days away from missing the escrow closing date. I do not have anything positive to say about Capital One Home Loans for mis-managing the appraisal and causing the need for a second appraisal to be ordered, completely wasting a week of progress and wasting another week of hotel rent. This group is incompetent. I could have gotten a lower rate elsewhere, but was sold on their online-connectivity and speed of processing. Nothing could be further from the truth. Not only is it difficult to reach my loan consultant by telephone, they appear to work short business hours and are often closed by the time I get off work.

Capital One Home Loans is not recommended by user