"Impeccable rates"

5 stars

I found Hart West to be very helpful when refinancing my home this year. I got a great interest rate and paid substantially less fees than I had previously paid with other mortgage companies. I know I was somewhat of a bother by calling in often, but they were able to accommodate me. I imagine they juggle quite a few clients like me at a time, and I thought they did an excellent job at filling me in on all the details.

Hart West Financial is recommended by user

"Excellent Broker"

5 stars

I found this company on the web and their rates were great. I called for information and they were extremely helpful with answering my questions. I was able to close at my local Title Company of my choice, which was great!

Hart West Financial is recommended by user

"Out of state broker---NO PROBLEM!!"

5 stars

To start, I have a lot of experience with dealing with brokers, I have several rental properties and have been through the buying process countless times. I started this transaction with another Mortgage Broker that was local, boy was that a mistake...I was told I was approved, no issues, and then all the way up until the day before I was supposed to sign I was informed the deal wasn't going to go thru. This is when I started doing research and came upon Hart West, with me being in WA and Hart West in AZ, I was a little hesitant. After checking out their website and speaking with the Vice President regarding my situation, I found them to be extremely helpful. The application process was much easier than the previous company I had been working with. Hart West did exactly what was told to me and within the month I had closed on the property. I have been told before it is difficult to deal with an out of state Mortgage Broker, in the case of Hart West this is not true. I was completely satisfied with their service, in fact they did a much better job and I got a better interest rate than my local broker.

Hart West Financial is recommended by user

"Competitive Rates, great service"

4 stars

Their website is great, with daily commentary on the market. The competitive interest rates and minimal fees is what caught my eye. I have just closed on my refinance and the process couldn't have been more painless. Customer services was excellent. If you are not familiar with the process Hart West has great employees who are very informative.

Overall great experience. Highly recommendable!

Hart West Financial is recommended by user

"You get what you see"

5 stars

Hart West stood behind everything they presented, great rates, fees and service!

Hart West Financial is recommended by user

"Terrible customer service and overall unpleasant experience"

1 star

Hart West started out too good to be true. They had great rates, low fees, and the first customer service person that I dealt with was very informative and helped me out with all of my questions. She answered my emails and took my phone calls. However, during the course of the loan, my file was transferred to two other people who were less than helpful and the last person was just rude and refused my calls.

We have outstanding credit, we had a huge down payment and plenty of time to close on the loan so in theory, this should have gone pretty smooth. Instead, Hart West was unable to provide me with a loan, they didn't notify me of this until 2 days before my closing date and the woman was so rude and unapologetic that I was made to feel like I was in the wrong. I wasn't given any portion of my application fee back even though she said she probably could since they didn't do an appraisal. They were very unprofessional and unfriendly about the whole situation. They really deserve zero stars.

We ended up having to get an extension on our closing date and getting a loan through a local broker who did a fantastic job AND answered my phone calls.

Hart West Financial is not recommended by user